Collections organizations are under pressure to improve performance, control costs, strengthen compliance and respond more quickly to changing customer and business needs. Yet aging, highly customized technology can make even routine change increasingly difficult. Collections modernization creates an opportunity to...
Debt management trends: What’s real, what’s hype and what's next
August 25, 2026 Paper cards, predictive dialers, digital channels, agentic AI — collections has come a long way in less than 50 years. In the mid-1980s, paper cards and pens, not computers, were still standard practice for managing debt collections. That may seem...
With smart homes, electric vehicles and more digitally driven industries, there’s no doubt about it: energy demand is on the rise. To keep up with these demands at scale, utility organizations must focus efforts on modernizing their grid and IT...
In this executive viewpoint, you will learn how intelligent decisioning connects internal and external data with governed, explainable decision logic to deliver faster, more accurate outcomes across channels and the customer life cycle.
How AI drives business value for large utilities
January 19, 2026 This article was originally published on Energy Central and is republished here with permission. How do you use artificial intelligence as an energy professional? While many professionals utilize ChatGPT or Gemini for everyday tasks, such as decoding lengthy meeting minutes...
Leveraging AI to accelerate the energy transition
September 29, 2025 Over the course of this series, we will explain how AI in energy is becoming an indispensable engine for both innovation and value at utilities. Today, we are starting with the basics. Let’s dive in to see how AI can...
The U.S. Nuclear Regulatory Commission (NRC) plays a vital role in safeguarding the public and the environment: regulating commercial power plants and the civilian use of radioactive materials. To enable efficient commission operations, NRC’s Office of the Chief Financial Officer...