Federal Digital Strategy & Culture

Improving landlord retention and recruitment for the Housing Choice Voucher Program (HCVP) requires a comprehensive strategy

HUD estimates that it lost 80,000 HCVP landlords from 2009 to 2016. In this white paper we address some of the key factors landlords cite for leaving the voucher program, and targeted strategies that HCVPs have used to recruit and ...

A good strategy begins with a clear goal and specific actions

Strong digital cultures champion the digital journey through empowered leaders who encourage the creativity and innovation needed to propel digital transformation. Having a clearly defined digital strategy that addresses digital culture enables organizations to focus on what is most important, yielding several practical outcomes.

Renewed mission clarity, prioritized imperatives and key success measures
A realistic assessment of the current state: what’s working and what’s not
A vision of what needs to change and an articulation of the value of that change to key stakeholders
A comprehensive roadmap for how change is implemented across people, processes and technology
A thorough assessment of relevant regulations and a plan to ensure continued compliance

End-to-end services

CGI helps agencies use a variety of tools to develop their digital strategies and roadmaps. These methods include: digital awareness sessions with leadership to provide a common view of digital opportunities, threats and the unique requirements of regulations such as FedRAMP; value assessments of digital initiatives to quantify business impacts; critical information assessments to ensure IT aspects of the transformation are enabled; and user experience studies.

Finally, digital solutions must provide simple, intuitive interfaces and embrace the intersection of digital and data, where an organization’s rich data assets and deep analytical capabilities enrich every part of the UX. CGI understands this principle and has the tools to enable it.