John’s work is centered on the healthcare industry. He serves as chairman of CGI’s North American Health Industry Community, where he assists in unifying all facets of CGI’s diverse health businesses and architecting a variety of IT and business solutions. With more than 25 years of IT and health industry experience, John is a strong subject matter expert whose clients have included healthcare providers, commercial and federal payers, and state-based health benefit programs.
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June 5, 2018 Patients who come to healthcare facilities need and deserve a good experience. And, as a recent panel discussion I attended made clear, improving the patient experience demands a multi-faceted approach. Technology is a significant part of that approach, but it isn’t the sole solution.