Omni-channel customer relationship management and business process solution
For organizations seeking to reduce costs and increase agility in their worldwide operations, CGI Atlas360 provides a cost-efficient, global contact center network leveraging fully integrated Software as a Service (SaaS). The solution, based on CGI's proven CGI Atlas360 customer relationship management (CRM) software backbone, offers omni-channel CRM as well as business process services where seamless integration is essential.
CGI Atlas360 can handle customer contacts, call center operations, call routing and queuing, processing and tracking of shipments and packages, employee administration services and customer scheduling, financial services management including project accounting, payment processing services, payment processing and tracking, business and financial records management, all to provide a robust business office outsourcing for outstanding customer care.
The CGI Atlas360 proven set of contact center and business process services can be deployed rapidly in any country and almost any language. Services are available as a comprehensive offering, or as individual components to support clients with specialized needs. The solution is best targeted to clients seeking to outsource their customer relationship processes to increase efficiencies and improve time to market, or for clients looking for a cost-effective contact center solution.
CGI provides clients with comprehensive B2C operations support services, interacting directly on their behalf with customers and other parties. We process and fulfill customer transactions and service requests, both online and through our contact centers. To address client needs, we also drive efficiencies and savings from CGI's expansive global delivery network—delivering services onshore, nearshore and offshore.
CGI Atlas360 is a registered trademark of CGI Inc. or its related companies.