Local Government

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Adam Kobeissi
Adam Kobeissi

The Future of Housing Associations - Improving the tenant experience with automated digital interactions

2022-08-18 Our Conversational AI and Housing expert discusses how Housing Associations can improve the tenant experience by utilising automated digital interactions. With the cost of living at an all-time high and many tenants under increased pressure and stress, their relationship with...

Carwyn Cook
Carwyn Cook

Changing Places: The importance of cultural change in place-led innovation

2021-05-20 With organisational models and the supporting technology traditionally siloed within vertical service lines, place-based models are now emerging, realising the potential for operating efficiencies and improved citizen outcomes.

Carwyn Cook
Carwyn Cook

The joy of tidying up: Decluttering local authority IT

2021-01-07 For recently-formed unitary authorities unwanted possessions of a different kind may be lurking within the server room. Carwyn Cook explores the short term challenges, along with the opportunity to realise longer-term benefits or reducing IT clutter.

Carwyn Cook
Carwyn Cook

Joined-up thinking: achieving efficiencies in local government

2020-11-25 We explore the impact of consolidating existing two-tier council areas into unitary authorities, and the formation of further combined authorities.

Rich Hampshire
Rich Hampshire

Race to net zero - Why data (and a plan) are the key to winning the race

2020-10-12 To beat climate change and reach net zero targets, private and public organisations need to focus on data and build an actionable game plan.

Pulina Abeywickrama
Pulina Abeywickrama

Race to net zero - Making sense of the jargon

2020-10-05 Whether you are just starting out on your net zero journey, or want to take your sustainability strategy to the next level, time to get clarity on what all of the jargon really means.

Andrew Palmer
Andrew Palmer

Ready to lead the 5G revolution

2019-02-25 Andrew Palmer looks at 5G’s potential in our lives and how to make it a reality

Andrew Palmer
Andrew Palmer

Smart Cities and Connected Communities - the need for standards

2019-02-12 Andrew Palmer looks at what it takes to achieve Smart Cities

Phil Skinner
Philip Skinner

Having your debt collections cake and eating it, too

2019-01-17 This CGI blog post discusses the ideal capabilities in a solution to modernise debt collections.