AI’s impact on banking, part 2: Using AI to drive personalisation
2025-09-23 In this CGI blog, learn how banks can use AI to drive more personalised services, offers, and interactions.
ISO 20022: It’s time to stop focusing on the tracks and look at the train
2025-08-22 More banks are shifting their focus from the “rails” supporting ISO 20022 adoption to the “trains” riding on those rails, i.e., new ISO 20022-enabled services.
AI’s impact on banking, part 1: Using AI to transform customer onboarding
2025-08-05 In this CGI blog, learn how banks can use AI to transform customer onboarding and gain strategic advantage.
AI in banking: Insights on turning AI into ROI
2025-07-28 t’s important to note that AI in banking is no longer a future consideration. Rather, it’s fast becoming an operational imperative, powering automation, unlocking insights, and reshaping traditional workflows. 2025 CGI Voice of Our Clients research confirms this. Nearly 60%...
Overcoming the challenges of trade-based money laundering with AI
2025-05-15 Discover how AI helps banks better combat trade-based money laundering in this CGI blog.
The SME opportunity: How banks can transform real-time payments into revenue
2025-05-13 Learn how banks can generate new revenue from real-time payments by targeting small- to medium-size enterprises (SMEs).
Predictive payments: How AI can enable new payment and cash management services
2025-02-21 The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming increasingly common, improving customer support and resolving queries 24/7.
Boosting the ‘intelligent’ in intelligent payment routing with AI
2025-02-21 For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment scheme. These rules are based on the paying customer’s preferences...
Three data must-haves in applying GenAI to payments processing
2025-01-28 This CGI blog explores three data must-haves in applying GenAI to payments processing—data quality, alignment and governance.