Tapestry

CGI's modular rating, billing and order management solution

Technology convergence has brought promising business opportunities to industries of all kinds. The ability of telecommunication service providers to offer triple- and quadruple-play offerings - the combination of fixed, mobile, Internet and television - can drive customer preference and profitability. Yet aging infrastructures and cultural hurdles remain, resulting in an inability to take full advantage of this digital opportunity.

Tapestry

CGI's Tapestry is a suite of convergent applications that cover rating, billing and order management. With Tapestry, service providers can improve and support the back-end operations that drive convergence—without costly investments.

Scalable, flexible and proven, Tapestry easily integrates with existing solutions and promotes the rapid introduction of products and services through the use of multiple flexible frameworks, allowing business users to add changes to the system without the need for IT experts and code changes. Implemented as a full solution or through the selection of applicable modules, Tapestry can be tailored for particular needs. It also offers product solutions out of the box that are designed to support specific functions.

Rating and Billing

With Tapestry’s Rating and Billing, clients can rapidly introduce tailored, “next generation” product bundles, services and price plans through the following components:

  • Correspondence Creator: Produces a variety of media outputs and types for all of a provider's customer types
  • Event Pricer: Performs flexible and real-time rating, pricing and discounting as defined by business users
  • Product Portfolio: Graphical entry point for all product and pricing information, enabling flexible service configurations and pricing models
  • Order Acquisition Manager: Centralizes customer data and uses the latest Web 2.0 technologies to deliver an order entry and account management experience tailored to clients's specific needs

Learn more about Tapestry's Rating and Billing module.

Adjunct Rater

Tapestry’s Adjunct Rater works in conjunction with current billing systems to flexibly rate new services without requiring wholesale system updates. It offers the following features:

  • Event Pricer: Performs flexible and real-time rating, pricing and discounting as defined by business users
  • Product Portfolio: Graphical entry point for all product and pricing information, enabling flexible service configurations and pricing models

Learn more about Tapestry's Adjunct Rater module.

Order Management

Tapestry’s Order Management offers a powerful suite of components to control the order capture process and the provisioning of complex, bundled orders within a convergent environment, including the following:

  • Service Manager: Streamlines convergent product and service provisioning by managing complex order fulfillment processes
  • Order Acquisition Manager: Centralizes customer data and uses the latest Web 2.0 technologies to deliver an order entry and account management experience tailored to clients’ specific needs
  • Product Portfolio: Graphical entry point for all product and pricing information, enabling flexible service configurations and pricing models

Learn more about Tapestry's Order Management module.