Better visibility and traceability into your end-to-end IT and business processes—with service providers and within your own departments—is critical to delivering greater value to the business. CGI ServiceInsight is a powerful service integration and management (SIAM) platform that uses data analytics to provide deep insights into your operations so you can work smarter.

CGI ServiceInsight offers a single-pane-of-glass view to support decision making and governance through measurable experience level agreements (XLAs). It creates a digital front office through a unified omni-channel gateway for all business services requests to optimize the end-user experience. In addition, through DevOps and automation, services from the catalog can be deployed rapidly.

Integrations over APIs, SaaS and SOA
Ready-to-use KPIs
Service catalogs


  • Digital front office
  • Customer-like experiences with form-factor agnostic UI and intuitive drill downs
  • Descriptive, predictive, and cross KPI analytics
  • Customizable quality scorecards, reports and dashboards
  • Out-of-the-box dashboards
    • Cost of IT
    • Bill of IT
    • Application portfolio
    • Service health
    • Product management
    • Stakeholder management
    • DevOps
    • Application development
    • Infrastructure and application support
    • Service desk
    • Infrastructure estate (Hybrid IT)


  • Increases customer satisfaction by responding to rapid business changes using out-of-the-box analytics.
  • Reduces operational costs by providing a single, modern and efficient platform to raise service requests faster.
  • Ensures faster resolution by automating service delivery instead of using legacy helpdesk methods.
  • Enhances user experience by creating a personalized view of the platform across different organization levels.
  • Provides a unified catalog by offering a single interface to raise hardware, software and service requests.

Download the factsheet to learn more.