Infrastructure services

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Overseeing a managed IT services agreement is complex and multi-dimensional. Building an effective strategic function team is more than printing new business cards for a few managers from the IT delivery organization.

This paper describes a comprehensive approach for Multi-Source Integration/Service Integration and Management (MSI/SIAM) in the cloud age.

CGI’s experience demonstrates that retiring the mainframe platform can save up to 90% of its associated operating expenses, reduce time for competitive upgrades and more. Yet, a mix of inertia and misunderstanding of what it takes to realize these savings...

In recent years, many information technology (IT) departments have sought to increase their agility, overcome short-term capability deficiencies, and/or accommodate the impact of hiring restrictions by utilizing staff augmentation arrangements with IT service providers or by contracting directly with independent...