With close to two decades of experience in tech and strategy, Cheryl is dedicated to finding solutions that work for organizations, their members and those they support. She previously played an important role in launching 5G and IoT solutions for CGI and is now working to expand and extend application of those and other technologies in meaningful ways.

For Cheryl, success involves a cross-platform approach, designing for a range of device and interaction preferences, while making complex solutions feel simple. Cheryl is passionate about turning the standard customer service model on its head to provide proactive support that guides customers and employees along the full length of their journeys, all while providing intelligent automation where applicable.