Health

Patients who come to healthcare facilities need and deserve a good experience. And, as a recent panel discussion I attended made clear, improving the patient experience demands a multi-faceted approach. Technology is a significant part of that approach, but it...

Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like sunscreen, vitamins and toothpaste. To be successful in this rapidly...