The key to success in these strategic partnerships lies not just in the services delivered but in aligning the partnership with the strategic drivers that prompted the outsourcing decision in the first place. Whether scaling rapidly, entering new markets, or...
When organizations take the time to understand the full scope and challenges of the managed services partner agreement early on, then assemble the right players and focus on the right priorities, they’ll be better positioned to reap the expected value...
It’s time to rethink everything you know about managed services Today’s managed services providers (MSPs) are not the outsourcing vendors of yesteryear. They have evolved into strategic partners, leveraging their deep domain expertise and advanced technologies to drive digital transformation...
Organizations across all industries are facing rising digital demands, evolving cybersecurity threats and increasing pressure to optimize costs. As a way to tackle these demands, organizations are partnering with managed service providers (MSPs). MSPs assume responsibility for managing IT systems...
For more than a decade, CGI has been a trusted partner to the Volkswagen Group—one of the world’s leading car manufacturers and Europe’s largest automaker—managing critical application services for the company and its subsidiaries. In 2024, this long-term collaboration evolved...
Proactive monitoring in retail: Stop loss of sales and improve store operations
January 7, 2026 In retail, the gap between a smooth experience and a lost customer can be as simple as a short wait in line, a price that does not ring up as expected or a payment that suddenly fails. Margins are tight...
Outsourcing IT services has become a strategic priority for organizations seeking efficiency, flexibility and specialized expertise. Whether scaling operations, reducing costs or navigating digital transformation, IT outsourcing presents a compelling option. In this guide, we explore the fundamentals of IT...