Customer experience management

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Human-centered design is key to succeeding in Industry 4.0

2018-09-27 Developing successful Industry 4.0 solutions requires a structured, holistic approach that focuses on increasing business value and reducing business risks.

Kim Radefeld
Kim Radefeld

Doing digital right for consumer healthcare products

2018-05-16 Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like sunscreen, vitamins and toothpaste.