Customer experience management

Resource center

Geoffrey Lash professional photo
Geoffrey Lash

Commercial client onboarding as a competitive advantage

April 10, 2024 Financial institutions constantly grapple with how to simplify their onboarding process without compromising compliance and risk management principles. Significant profit and improved reputational opportunities can arise from reducing the complexity and resource/process-intensive nature of onboarding. CGI’s experience with global financial...

CGI announced the launch of the CGI OnCue360 solution for the State of Michigan, where the platform will be used to ensure regulatory compliance with CARES Act pandemic relief funding and track information about grant spending for local and regional...

The Centers for Medicare & Medicaid Services (CMS) administers programs to protect the health and well-being of millions of American families through Medicare, Medicaid and the Children’s Health Insurance Program (CHIP), improving lives and well-being. The programs also represent one...

emerging technologies logo
Technology Innovation Practice

Human-centered design is key to succeeding in Industry 4.0

September 27, 2018 Developing successful Industry 4.0 solutions requires a structured, holistic approach that focuses on increasing business value and reducing business risks.

Kim Radefeld
Kim Radefeld

Doing digital right for consumer healthcare products

May 16, 2018 Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like sunscreen, vitamins and toothpaste.