Customer experience management

Resource center

Geoffrey Lash professional photo
Geoffrey Lash

Commercial client onboarding as a competitive advantage

2024-04-10 Financial institutions constantly grapple with how to simplify their onboarding process without compromising compliance and risk management principles. Significant profit and improved reputational opportunities can arise from reducing the complexity and resource/process-intensive nature of onboarding. CGI’s experience with global financial...

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Technology Innovation Practice

Human-centered design is key to succeeding in Industry 4.0

2018-09-27 Developing successful Industry 4.0 solutions requires a structured, holistic approach that focuses on increasing business value and reducing business risks.

Kim Radefeld
Kim Radefeld

Doing digital right for consumer healthcare products

2018-05-16 Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like sunscreen, vitamins and toothpaste.