Collections leaders constantly face balancing the same priorities: improve recovery performance, reduce cost-to-collect and deliver fair, consistent customer treatment. To address these priorities, AI copilots in collections are steadily gaining traction. These copilots can reduce manual effort, improve documentation quality...
The impending payments compliance avalanche
March 13, 2026 Recently, I attended the EBA Winter School in Belgium (I strongly recommend it), and as participants, we were assigned a group task to “develop a new and innovative business idea to increase the profitability of cross-border payments for banks.” Not...
2025 CGI and BAFT survey results: Realigning trade finance for a new era
March 12, 2026 In partnership with the Bankers Association for Finance and Trade (BAFT), I am pleased to share findings from the 2025 CGI and BAFT trade technology survey. This annual study, which marks its fifth iteration, captures the evolving...
CGI announced that its IP-embedded Strata Enterprise solution has been awarded Arum Approved System certification following an independent review by Arum Global, one of the UK’s leading independent advisory firms in collections and revenue management.
Horizontal vs. forward modernization: designing for what comes next
February 26, 2026 Organizations continuously modernize, but are they modernizing for today or for the future? When faced with the pressure to keep architecture relevant, CTOs must find a way to push modernization efforts forward without creating work that has to be redone...
CGI Inc., one of the largest independent IT and business consulting services firms in the world, today announced its positioning as a Leader in the 2026 Gartner Magic Quadrant for Banking Payment Hub Platforms*.
Given the complexity of the financial sector, vulnerabilities to technology failures, third-party risks and cyberattacks are constant. In addition to investing time and energy to prevent these disruptions, organizations should prioritize building protective systems to mitigate problems if they occur...