2026-04-20 Today, collections and repossession organizations cannot afford to rely solely on traditional methods and legacy applications. As delinquencies rise, customer preferences change and repossessions approach a 15-year high, repossession management has become a critical part of the collections puzzle. To...
2026-01-05 An intense storm knocks out power lines and water treatment facilities. A cyberattack targets aging distribution infrastructures. A wildfire spreads, putting electric substations and water pumping stations at risk. These aren’t hypothetical risks; they are happening more often and have...
2025-08-04 Many federal agencies depend on legacy IT systems, and modernization has been a longstanding, but elusive, goal. Funding above necessary operations and management costs is often scant, and the disruption of migrating core operations to a modern cloud-based system poses...
2025-02-07 When I was a state child support director, I faced a common dilemma. Our “modern” but already aging system, which I like to think of as a massive filing system with a calculator for all of our state’s child support...
2025-01-09 In health and human services, there is no doubt that data plays a pivotal role in supporting caseworkers, informing decision-making, enhancing supervision, achieving compliance and improving the overall quality of programming. Accurate and timely data enables child welfare agencies to...
2025-01-06 The regulatory environment is in constant flux, driven by shifting policies, evolving priorities and increasing demands for transparency and accountability. Navigating these challenges requires bold strategies, innovative thinking and a steadfast commitment to delivering value. By embracing disruption as an...
2024-12-17 The VA’s Loan Guaranty (LGY) program is central to providing veterans with vital homeownership benefits, supporting millions of veterans and their families in finding financial stability. However, as the needs of veterans grow and evolve, the technology supporting these programs...
2024-10-15 The Department of Veterans Affairs (VA) Loan Guaranty (LGY) program plays a crucial role in supporting our nation's veterans by providing them with affordable homeownership opportunities. As the program continues to evolve, it faces increasing challenges that necessitate a significant...
2024-09-18 Planning for and embarking on a digital transformation effort, especially one as large as an enterprise resource planning (ERP) project, can feel overwhelming. During these projects, government leaders oversee limited budgets, carefully manage governance, and deal with the real impacts...