Case studies

CGI Federal has been assisting federal agencies that oversees more than half a million trust fund accounts, disbursing over $1 billion...

A large technology company’s collections department faced low contact rates, high call center dependency and operational inefficiencies...

CISA selected CGI Federal to be its partner in tackling critical national security challenges—a decision that has proven transformative...

Challenge During the pandemic, a leading North American bank faced mounting pressure to meet rising customer expectations while...

A proven approach for data and analytics and IT modernization helps increase enterprise intelligence for better, faster decisions. The...

This case study explains how a credit union optimized collections with CGI’s collections software and expertise, boosting productivity...

The City of Mesa faced an increasingly complex set of challenges when calculating the supplemental pay gap related to eligible workers’...

Kent County upgraded its payroll system in stages with CGI—first moving from a paper-based process to the cloud and then leveraging the...