For several years, states have been moving toward a model where technology acts as an enabler, not a driver, of business needs. In a crisis environment, it is important that agencies clearly define their requirements and understand the measures that need to be taken to meet those needs. In certain circumstances, where swift action is paramount, taking the time to develop a technology roadmap is not always realistic.

As the world has emerged from the COVID-19 public health crisis, many lessons can be learned about how to best respond and recover from crises in the future. Taking time to prioritize the investment in and implementation of technology to assist in response and recovery efforts will help ensure greater success overall.

During the COVID-19 pandemic, states across the country worked to address the myriad of challenges that rapidly arising. Government leaders were simultaneously trying to respond to the ever-changing needs of their constituency while attempting to anticipate how to address the long-term needs that lie ahead. This is a balancing act that presents a challenge government leaders must work to overcome.

In any crisis, success or failure to find this balance could have a major impact on recovery. There are best practices in place that can help government leaders better understand how to construct a framework for a successful response and recovery action plan.