In this blog Cheryl discusses the future of contact centres and how they can utilise the new AI tech tools to the best advantage, while keeping humans in the loop.
Like many curious engineers, I have been playing with ChatGPT since late 2022, before it received widespread publicity, adoption, and notoriety. At recent Google IO and Microsoft Build conferences, both...
Our emerging technologies expert, James Kitto, looks at how mixed reality has some core tech for good uses and opportunities.
Our metaverse expert explores how attitudes towards the metaverse have changed over the last few years and what lies ahead.
We hear a lot in the press about quantum computing, quantum cryptography and post-quantum cryptography (PQC). Our banking expert looks at what the difference is between them all and how...
Our Metaverse expert Chris Landman discusses how the Metaverse is evolving as technology and uptake increases. He goes on to discuss how it can help create new worlds, increase accessibility...
Our metaverse expert Chris Landman discusses his experience building our metaverse. He explores the benefits the metaverse could bring to both businesses and wider society, as well as touching on...
Today, almost all industries are having to evolve and adapt to meet the changing but unique demands of their clients, staff, and shareholders. How can the convergence of new and...
Saju Kannath sets the scene on quantum computing for this year, including the key considerations as well as possible threats and impacts.
Cate Elder examines recent experience in the CGI Meta Hub and uses it to reflect on lessons being learned from the continual evolution of the metaverse and the user experience.
