This blog discusses the impact of ChatGPT Enterprise and AI-driven automation in our UK-based CGI service desk, transforming IT service management and enhancing efficiency. Staffed by over 400 agents supporting...
The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming...
For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment...
As a French geospatial expert with a career spanning decades, I’ve witnessed the evolution of our field from static maps to a dynamic, interconnected ecosystem. Today, we’re entering the age...
Parisa explores how AI is revolutionising user experience, from hyper-personalisation and accessibility to empathetic AI in healthcare. We look at the balance between efficiency and human connection, ethical AI concerns...
This CGI blog explores three data must-haves in applying GenAI to payments processing—data quality, alignment and governance.
The Nobel Prize is now embracing AI in ways that were unimaginable just a decade ago. Learn more in this CGI blog.
Discover practical dos and don’ts for implementing AI in contact centres. This new blog from our AI expert Cheryl Allebrand highlights how solving real problems, leveraging AI agents, and focusing...
Exploring the top AI predictions for 2025 from our UK Head of AI discussing how artificial intelligence is poised to revolutionise industries, enhance innovation, empower diverse workforces, and drive societal...
What are guardrails and how do they tie in with AI? When it comes to software systems like AI, particularly Large Language Models, guardrails serve as crucial mechanisms that set...
