Discover practical dos and don’ts for implementing AI in contact centres. This new blog from our AI expert Cheryl Allebrand highlights how solving real problems, leveraging AI agents, and focusing...
Exploring the top AI predictions for 2025 from our UK Head of AI discussing how artificial intelligence is poised to revolutionise industries, enhance innovation, empower diverse workforces, and drive societal...
What are guardrails and how do they tie in with AI? When it comes to software systems like AI, particularly Large Language Models, guardrails serve as crucial mechanisms that set...
This blog explores how incorporating emotional intelligence into AI systems will transform human-AI interaction, enhance customer experience, and enable empathetic, human-like responses. Discover the benefits, challenges, and future potential of...
The Energy and Utilities sector is undergoing rapid transformation, driven by decarbonisation goals, changing consumer demands and technological advancements. In this changing environment, the sector is confronted with new market...
We have real opportunities that can unite us toward a common goal of making AI a positive force for people's lives and work. AI is here to stay, and it...
Artificial intelligence (AI) has attracted a lot of attention and scrutiny since ChatGPT launched in November 2022. The new features of large language models and the rapid development of new...
Our asset finance expert Jane Bird discusses the customer retention challenges for the automotive industry and how automotive firms can use AI and data analytics to keep their customers satisfied...
The buzz surrounding Artificial Intelligence (AI) and Generative AI (GenAI) continues and there are countless predictions about where this technology will go over the next few years. So, what do...
Our data and AI experts explore how organisations can successfully demonstrate the business value of their data and AI initiatives.
