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SALESFORCE SERVICE CLOUD IMPLEMENTATION

  • Agent Console

Manage all of your cases in one unified agent experience.

  • Communities

Communities go beyond portals by adding social collaboration between employees, customers, partners, suppliers and distributors, extensive branding, customization, and mobile access while retaining both enterprise security and tight integration with business processes.

  • Salesforce1

Customer service that's as mobile as your customers.

  • Multi-Channel

One powerful console that lets you respond to customers with confidence — on any channel.

  • Agent Collaboration

With Chatter, agents can instantly share insights or get help from peers.

  • Social Service

Empower your customers with communities. Deliver service to your customers on the social media channels where they live. Give your agents tools for collaboration and delivering outstanding customer service.

  • Customer Self-Service

Your customers can get service on their own, 24 hours a day. They can get case updates and search the knowledge base, all without picking up the phone. Your customers and agents can even interact in the ideas and answers communities. You will see loyalty go up while your service costs go down.

  • Desk.com

The customer support app for small business and growing teams.

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