Spanish bank, WiZink, previously bancopopular-e, has successfully implemented CGI’s enterprise default management solution, CACS Enterprise.
WiZink is a bank that specializes in credit cards and simple savings solutions that respond to its customers' day-to-day needs; a bank without branches that is designed to complement the bank used by its customers for the rest of their banking services.
The CACS implementation is a part of CGI’s long-term agreement with the bank. CACS is part of CGI Collections360, a comprehensive solutions suite for collections and recovery management, designed to drive efficiencies and value throughout the entire default management life cycle.
WiZink is undergoing a complete business and digital transformation and chose to partner with CGI to modernize its enterprise collections capabilities based on CGI’s extensive collections and digital transformation experience, expertise and solutions.
Through this modernization effort, WiZink will improve both its operational performance and its overall customer experience. CACS offers sophisticated case management functionality, allowing collection workflows to be optimized and individual treatment strategies to be determined.
“Financial institutions need robust and updated collections capabilities in order to fully support their customers,” said José Carlos Gonçalves, CGI Senior Vice-President, Southern Europe & Brazil. “We are delighted that WiZink is moving forward with a CGI-owned technology solution known for its stability, scalability and record of success, and we look forward to supporting the bank for many years to come.”
With CACS, clients typically achieve a 10-40% reduction in net credit loss (a combination of a reduction in pre-charge off collections and post charge-off recovery). In addition, it typically provides 5-25% in default management department cost savings through OPEX reduction.
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 70,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services including high-end business and IT consulting, systems integration, application development and maintenance, infrastructure management as well as 150 IP-based services and solutions. With annual revenue in excess of C$10 billion and an order backlog exceeding C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Website: www.cgi.com.
WiZink is a bank that specializes in credit cards and simple savings solutions that respond to its customers' day-to-day needs; a bank without branches that is designed to complement the bank used by its customers for the rest of their banking services. It employs more than 1.200 skilled professionals who manage €3,100 million in customer card balances and more than €2,300 million in customer liabilities. Its shareholders are Värde Partners and Banco Popular.
For more information:
Executive Vice-President, Global Communications and
Director, Financial Services Sector Portugal & Marketing & Communications - Southern Europe & Brazil
+351 210 018 000
Marketing & Communications – Spain
+34 91 304 80 94