An integrated, end-to-end approach to collections and recovery

CGI Collections360 is a comprehensive managed services approach to collections and recovery that combines software, business processes and IT services to manage and improve the collections life cycle for commercial and government organizations across the globe. CGI Collections360’s configurable framework and supporting technology covers the entire default management process—from pre to post charge-off. With CGI Collections360, your organization has everything it needs to run a high-performance, results-driven collections operation.

Default management software

Single, integrated platform of software that manages all default management processes Platform combines CGI-built applications with client-selected software CGI-built applications include:

  • CACS Enterprise (collections recovery): advanced workflow to improve the effectiveness of collections and recovery treatments and speed up the collection of impaired accounts, resulting in reduced costs and credit losses
  • Strata Enterprise (decision management): allows organizations to develop, execute, measure and experiment with various customer treatment strategies across the relationship cycle
  • Web Promises (online collections): low-cost approach for collecting payments 24x7, offering customers a self-service portal that can be used at their convenience and without confrontation
  • CGI Gateway360 (third-party vendor management): single gateway for collaborating with third-party vendors, improving treatment decisions and performance through better communication and faster access to third-party data and intelligence
  • CGI Connect (omni-channel management): advanced analytics to optimize customer channel setup based on customer preferences, past customer behavior, cost considerations, risk, delinquency levels and more


Full business process operations
  • First- and third-party collections
  • Selective outsourcing for specialty operations
  • Onshore and offshore call centers
Operations management, systems implementation and consulting

Management of key business processes, including:

  • Strategy design and implementation
  • Risk scoring and segmentation
  • Compliance
  • Quality assurance
  • Training
  • Business intelligence, analytics and reporting

Proven methodology for on-time, on-budget delivery
ccess to expert systems implementation advice


Performance analytics

CGI Insight for Default Management is an add-on default management reporting tool that delivers valuable information to those who need it, when they need it via an intuitive web and mobile interface, robust visualizations, clear and concise reporting templates, and intraday updates.

Application hosting and management

Application hosting in our data center or yours, with a variety of services for managing and improving your applications.

Multi-channel and 24x7 customer self-service

Multiple, customer-preferred channels, including:

  • SMS
  • Email
  • Online
  • Interactive Voice Response (IVR)
  • Phone

24x7 customer self-service

Compliance practice
  • Software designed to support and improve compliance
  • State and federal regulatory expertise
  • Focused consulting services
  • CGI Comply to help cut through the confusion and mitigate risk with a combination of consulting services, business solutions and access to peer-to-peer industry roundtables


Gateway partner network
  • Instant access to bureaus, scores and skip tracing tools
  • Management of third-party DCA and legal networks