State and provincial government

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In 2020, we conducted in-person interviews with 129 client executives across North America and Europe, who indicate a continued focus on improving citizen services. Interviews were conducted before and after the pandemic declaration by the World Health Organization (WHO) on...

In 2019, we conducted in-person interviews with 152 client executives in state, provincial and local government who report the need to continue to digitize citizen services is reinforced in this year’s top trends and business priorities, supported by the top...

Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. In 2018, we conducted 144 in-person interviews with state, provincial and local government executives to learn more about their top...

Each year, CGI meets face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations. In 2017, we conducted 392 in-person interviews with government clients to hear more about their top trends and priorities.

This field guide provides practical tips, checklists and testimonials from government leaders who are turning to these technologies to digitally transform their communities.

This paper addresses how companies have a significant opportunity to dramatically improve default management outcomes, including decreasing past due accounts and increasing dollars collected, by employing behavioral science techniques and predictive modeling to improve collections decision-making.

With resources strained as far as they can go, police forces recognize the need to shift from traditional, reactive policing to a more proactive model. This means changing processes and adopting new technology so an officer’s time can be focused...