Jean-Baptiste is responsible for managing key client engagements with retail organizations in the North of France. As part of his role, he also supports CGI Retail Suite implementations worldwide.
He is passionate about helping retail organizations leverage technology to enhance the omnichannel customer journey, accelerate digital transformation and advance their sustainability agendas. He has over two decades of expertise in the retail industry and was instrumental in founding CGI’s Retail, Consumer and Services Innovation Center in Lille, France.
Prior to this, Jean-Baptiste was the Global Industry Lead for Retail, Consumer and Services.