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Eric Chaniot, Chief Digital Officer & Senior Vice President of ...
Eric Chaniot, Chief Digital Officer & Senior Vice President of ...
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efluid SAS (UEM group) and CGI support Enedis, the European ...
Meet CGI experts at the NRF 2020 Innovation Lab in ...
As part of our Banking. Transformed. roundtable series, this roundtable ...
Annually, CGI leaders around the world meet face-to-face with business ...
CGI UK President Tara McGeehan explains how women have shaped ...
Technical literacy, community well-being and environmental sustainability are the priorities ...
Jean-Baptiste leads the development and execution of market strategy and supports business development for the retail and consumer services industry. He has over two decades of expertise in the retail industry and was instrumental in founding CGI’s global Retail and Consumer Services Innovation Center in Lille, France. In his current role, Jean-Baptiste works with retail, consumer goods, wholesale, and consumer services organizations to help them accelerate their digital transformation and empower employees to better serve customers through CGI’s innovative omni-channel, customer experience and digitalization services and solutions.
January 11, 2019 Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. According to the UPS Pulse of the Online ShopperTM study, almost 3 out of 5 shoppers in the U.S. prefer interacting with humans over robots.