Jean-Baptiste leads the development and execution of market strategy and supports business development for the retail and consumer services industry. He has over two decades of expertise in the retail industry and was instrumental in founding CGI’s global Retail and Consumer Services Innovation Center in Lille, France. In his current role, Jean-Baptiste works with retail, consumer goods, wholesale, and consumer services organizations to help them accelerate their digital transformation and empower employees to better serve customers through CGI’s innovative omni-channel, customer experience and digitalization services and solutions.
