The journey toward digital success is dynamic. Organizations must be redesigned for change rather than control—with the customer front and center. More...

Behavioral science in business applications is a fascinating topic. In his book “The Undoing Project,” Michael Lewis describes behavioral economics and how even the best experts’ decision-making is not as accurate as predictive modeling or analytics. He cites an Oregon Research Institute study where radiologists were consulted on the best methods to make an accurate clinical diagnosis of stomach cancer. The doctors described their decision-making process and researchers developed an algorithm to closely mimic that process. More...

As the impact of digitalization accelerates, organizations continue to invest in digital technologies to transform their legacy environments and connect them to new digital business models. More...

Pages