Enterprises and governments are striving to become “digital” to revolutionize the customer and citizen experience and improve service delivery, operational efficiency and business outcomes. A foundational requirement to supporting such transformation is having a modern, agile IT infrastructure—a digital infrastructure platform. We see three phases to establishing an agile digital infrastructure platform: More...

As data assets grow larger and more valuable in our digital world, managing data is also becoming more complex. As a result, two of the top governance challenges facing organizations today are how best to manage the use and value of data assets, and who is best suited to take those responsibilities. More...

As communities across the U.S. continue to embrace the concept of incorporating “smart” initiatives, many have hired experts to fill new positions like Chief Innovation Officers, Chief Digital Officers or even Smart Cities Officers. These individuals are responsible for developing the strategy to raise the digital profile of the community and recruit the area’s next-generation workforce. These are not small tasks, and should be developed in collaboration with many other community stakeholders who understand and align with citizen needs and expectations. More...

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