Decades of shaping modern insurance through digital transformation
Fifty years ago, insurers were beginning to imagine how digital capabilities could reshape their business. Core systems ran on early mainframes, processes were paper-intensive, and data was difficult to access in real time. As the industry evolved, we worked alongside carriers to modernize operations, strengthen technology foundations and prepare for a more connected and intelligence-driven future.
Building the digital foundations of a global industry
Our work in insurance began at the core—the systems that determine premiums, issue policies and process claims. Modernization was a business imperative. Carriers needed technology environments that could scale, integrate and respond to new market demands.
Over decades, we partnered with insurers worldwide to transition from legacy platforms to modern, resilient architectures. Our 50-year relationship with MAPFRE reflects this journey. When MAPFRE Insurance launched a multi-year migration from IBM AS/400 and mainframe environments to platforms such as Guidewire and Duck Creek, we worked side-by-side to:
- Decouple aging systems
- Introduce API-first architectures
- Strengthen data and analytics capabilities
- Improve operational resilience and scalability
This work helped MAPFRE Insurance increase speed, insight and flexibility—outcomes that continue to shape how carriers respond to market, regulatory and customer expectations.
Powering the systems that keep insurance moving
Behind every quote, claim and underwriting decision lies a set of interconnected processes that must operate with speed and precision. We have spent decades helping insurers optimize these processes to support accuracy, efficiency and real-time insight.
One example is Ratabase, our rating and underwriting solution. For more than 40 years, it has supported carriers in processing premiums totaling over US$100 billion annually. Its outcomes include:
- Up to 50% increase in staff productivity
- Up to 75% reduction in implementation time
- Sub-second processing of more than 4,000 data elements
With more than 100 deployments running thousands of models, Ratabase—and its cloud-native, AI-enabled evolution, Ratabase360—demonstrates the results we help insurers achieve as they modernize their operations. Recognized by Celent as a 2023 Functionality Standout, Ratabase and Ratabase360 continue to accelerate carriers’ speed to market and strengthen compliance, both essential for competing in today’s dynamic environment.
Helping insurers harness the intelligence era
As insurers strengthened their digital foundations, a new frontier emerged: AI, including GenAI and Agentic AI. These technologies offer powerful opportunities to improve operations, empower employees and enhance the customer experience, provided they are implemented intentionally, responsibly and with clear business intent.
We help insurers bridge this gap. For a global financial services organization, we co-developed a conversational AI platform that transformed how the company serves customers. Today, the platform:
- Automates more than 500,000 conversations each year
- Resolves over half of inquiries without human intervention
- Generates €2 million in annual savings
- Provides always-on support with higher satisfaction
These outcomes signal a broader shift in the industry. AI is becoming embedded in everyday operations, enabling measurable improvements in efficiency and service quality.
We bring the same practical lens to generative AI. CGI NAVI, our secure platform for accelerating software delivery, helps insurers strengthen development processes and reduce manual effort. A North American carrier with more than 3 million customers uses CGI NAVI to speed test creation, support compliance and increase consistency across teams.
These improvements demonstrate how AI can reinforce core operations, not just customer-facing journeys.
Helping insurers build what’s next
The insurance industry is entering a new era of transformation. AI is reshaping workflows. Digital ecosystems are expanding across industries. Predictive automation influences how risk is assessed, priced and managed.
We help insurers navigate these shifts with confidence by focusing on:
- Cross-industry innovation to support new business models
- Secure, industry-specific AI capabilities
- Cloud-native modernization strategies
- Scalable automation and analytics
- Collaboration with leading technology and insurtech partners
Across markets, we work with carriers to turn emerging technologies into business-ready outcomes that improve performance, resilience and customer experience.
A partner for the future of insurance
For five decades, we have supported carriers as they modernize legacy systems, adopt transformative technologies and reshape the customer experience. With offerings like Ratabase360, AI-driven transformation programs and enterprise modernization, we continue to deliver the capabilities insurers need for what comes next.
