Customer collections is a daunting task. As with many business functions that make up a well-runned organization, it is comprised of many interlinked processes. It stands to reason that for customer collections in aggregate to deliver good results, the underlying processes need to operate smoothly and efficiently. This is the role of process management. Process management is the structure or framework that allows an organization to continually improve the performance of operational and management activities.
Learn more about effective collections process management in this CGI issue brief.