2026-01-07 In retail, the gap between a smooth experience and a lost customer can be as simple as a short wait in line, a price that does not ring up as expected or a payment that suddenly fails. Margins are tight...
2021-09-07 I remember having a conversation with a group of peers at the National Retail Federation’s annual conference early in the 2000s. The dot-com bubble had recently burst, and someone in the group said something to the effect of “We sure...
2018-12-20 Is the hype around the retail store being dead simply that, hype? Well, maybe. While the current role of the physical store may be dead, its usefulness, convenience and value are not. What is the new brick-and-mortar reality? Retailers that...