As a Director of Consulting in CGI’s Life Sciences practice, Kim is a seasoned executive with extensive life sciences and healthcare experience as well as significant service-side leadership and consultancy experience. She is expert in creating and implementing innovative customer experience, business and marketing initiatives with an emphasis on omni-channel marketing, patient adherence, pharmacovigilance, CRM/BPM systems, data analytics and multi-source integration.
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May 16, 2018 Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like sunscreen, vitamins and toothpaste.