Historically, housing authorities have interacted with participants and landlords through in-person and manual, paper-based processes. Opportunities abound to improve customer experience and enhance outcomes by streamlining the experiences, making them accessible online through any device, including smartphones. CGI helps public...
HUD estimates that it lost 80,000 HCVP landlords from 2009 to 2016. In this white paper we address some of the key factors landlords cite for leaving the voucher program, and targeted strategies that HCVPs have used to recruit and...