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As the financial services world rapidly changes and customers demand services that are more accessible, faster and personalized, the need for financial institutions (FIs) to transform their legacy IT environments, move to new digital business models, and become more agile...

As banks face pressure to accelerate their digital journey amid a constantly changing environment, this catalyst for change brings unique opportunities to drive innovation at an unprecedented depth and pace. There is an acceleration of change taking place across the...

The ongoing evolution of technology, the global pandemic’s reality check on servicing scalability, and significant changes in customer behavior are leading companies to rethink and reinvent their default management systems, services and strategies for the future. Digital technology advances have...

CGI Collections for Government™ combines the power of the Salesforce platform with CGI’s 30+ years of deep domain expertise and proven best practices. Together, we deliver a collections solution for state and local government with faster time to value and...

As a result of the global pandemic, customers are facing unprecedented levels of financial hardship, leading to soaring inbound call volumes and customer wait times. CGI Collections360 Self-Service includes a Hardship module that provides organizations with a fully automated self...

John Jensen
John Jensen

The COVID Recovery’s Uncertain Path and the Way Forward for Banks

September 28, 2020 Things are getting better for banks’ clients – well, at least for some of them. Unemployment in August dropped to 8.4 percent in the U.S., down from a pandemic-driven high of 14.7 percent in April. This is good news, and...

Andy Schmidt
Andy Schmidt

Adapting lending in a time of crisis to alleviate customer hardship and bank pressures

June 21, 2020 The global impact of the COVID-19 pandemic on the financial industry far exceeds anything we have seen in our lifetime. Record unemployment, voluminous requests for hardship support, and the likelihood that loan defaults will significantly increase. Along with higher net...