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CGI Collections for Government™ combines the power of the Salesforce platform with CGI’s 30+ years of deep domain expertise and proven best practices. Together, we deliver a collections solution for state and local government with faster time to value and...

As a result of the global pandemic, customers are facing unprecedented levels of financial hardship, leading to soaring inbound call volumes and customer wait times. CGI Collections360 Self-Service includes a Hardship module that provides organizations with a fully automated self...

John Jensen
John Jensen

The COVID Recovery’s Uncertain Path and the Way Forward for Banks

September 28, 2020 Things are getting better for banks’ clients – well, at least for some of them. Unemployment in August dropped to 8.4 percent in the U.S., down from a pandemic-driven high of 14.7 percent in April. This is good news, and...

Andy Schmidt
Andy Schmidt

Adapting lending in a time of crisis to alleviate customer hardship and bank pressures

June 21, 2020 The global impact of the COVID-19 pandemic on the financial industry far exceeds anything we have seen in our lifetime. Record unemployment, voluminous requests for hardship support, and the likelihood that loan defaults will significantly increase. Along with higher net...

Learn about the U.S. federal government’s proposed changes to the Fair Debt Collection Practices Act.

John Goodwin
John Goodwin

Can collections ever be easy for state and local government organizations?

October 10, 2019 Sourcing funds for initiatives is often a challenge for government. While the desire for citizen services continually grows, the appetite for new taxes and other sources of revenue can draw strong opposition. How are governments addressing this funding challenge? One...

With CGI Collections360, organizations gain a comprehensive suite of collections and debt management capabilities to collect more, and collect faster. Customer-centric default management combines innovative business processes and technology.