CACS X for collections

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May 15-18, 2024 CGI's Credit Management Conference makes an exciting return as the premier networking and educational event for members of the credit, default management and lending community.

As the financial services world rapidly changes and customers demand services that are more accessible, faster and personalized, the need for financial institutions (FIs) to transform their legacy IT environments, move to new digital business models, and become more agile...

The ongoing evolution of technology, the global pandemic’s reality check on servicing scalability, and significant changes in customer behavior are leading companies to rethink and reinvent their default management systems, services and strategies for the future. Digital technology advances have...

John Jensen
John Jensen

The COVID Recovery’s Uncertain Path and the Way Forward for Banks

September 28, 2020 Things are getting better for banks’ clients – well, at least for some of them. Unemployment in August dropped to 8.4 percent in the U.S., down from a pandemic-driven high of 14.7 percent in April. This is good news, and...

Andy Schmidt
Andy Schmidt

Adapting lending in a time of crisis to alleviate customer hardship and bank pressures

June 21, 2020 The global impact of the COVID-19 pandemic on the financial industry far exceeds anything we have seen in our lifetime. Record unemployment, voluminous requests for hardship support, and the likelihood that loan defaults will significantly increase. Along with higher net...

John Goodwin
John Goodwin

Can collections ever be easy for state and local government organizations?

October 10, 2019 Sourcing funds for initiatives is often a challenge for government. While the desire for citizen services continually grows, the appetite for new taxes and other sources of revenue can draw strong opposition. How are governments addressing this funding challenge? One...

In a global economy hooked on credit, credit management is more important than ever before. As banks and financial institutions work to transform their credit management operations, getting it right means rethinking the customer journey.