Providing modernized tools for employees to do their jobs is just the start. Technology will be centered around connecting employees and customers, rapidly improving legacy infrastructures, increasing operational efficiency and changing product portfolios, all while balancing security, ethics and regulation.
Both customers and employees will collaborate real-time on digital platforms. Transparency with the customer will be at its highest.
Employees will work in partnership with RPA & AI solutions, redefining the work being competed by humans. Technology solutions will remove many everyday activities and result in shifts in job requirements.
Enhancing data, approaches to funding and trusted partners to accelerate new solutions to customers and employees.
Continuously improving the employee & customer experience by optimizing and simplifying processes and building a distributed agile culture.
Roles will need to take on cross-functional capabilities as expertise is deployed and regularly redeployed strategically across the organization.