Bridging the gap between legacy systems and modern digital agility is no longer an option—it’s a necessity. A managed services provider (MSP) enables you to achieve your Digital transformation goals while also enhancing customer service and improving operational efficiency. Connect with CGI and move your organization towards complete digital transformation today.
How do you create a digital transformation strategic roadmap?
All operational change should start with an assessment of your organization. Digital transformation is no different. Analyze all existing processes, data and legacy infrastructure to identify inefficiencies and bottlenecks. Once the problem areas are found, leadership can create a unified vision for the transformation strategy, ensuring every action drives tangible value.
Trying to implement large-scale changes often grounds digital transformation before it even takes off. Avoid this by brainstorming and prioritizing smaller pilot projects, such as cloud migration or AI chatbots, ranking them by impact and attainability. After engaging the necessary stakeholders, establishing trackable KPIs for progress and outlining a realistic, phased timeline for the entire process, your organization can allocate resources and define governance.
If this sounds like too much to address at once, consider partnering with a managed services provider. Organizations across all industries partner with an MSP for their digital transformation initiatives.
What is an MSP?
MSP, the commonly used abbreviation for managed services provider, refers to a third-party company that provides IT, security, data storage and additional services to clients. Rather than operating on the traditional “break/fix” mentality, MSPs monitor services 24/7, offering a new, proactive, ongoing approach to potential issues.
Partnering with managed services providers
The current economy demands that businesses deliver enhanced customer experiences and innovate at unprecedented speeds. Outsourcing has been a topic of discussion for years, but when it comes to projects as vital as digital transformation, you have to find a partner you trust. If you’re searching for a true partnership, experienced managed services providers are the best option.
Benefits of hiring MSPs for digital transformation:
- Accelerated digitization: Managed services providers bridge paper and digital gaps
- Workflow automation: Managed services providers analyze existing processes, removing roadblocks and bottlenecks, to enhance productivity in-house
- Proactive IT management: Managed services providers monitor and maintain infrastructure to detect issues before they lead to service disruption
- Financial control: Most managed services providers operate through SLAs or subscription-based models, improving budgeting and cash flow
- Enhanced security: Managed services providers specialize in endpoint security, such as data encryption, user authentication and firewall management
- Compliance expertise: Managed services providers are trained to carry a deep understanding of the strict compliance requirements for each respective industry
- Scalability and flexibility: Managed services providers enhance agility and offer on-demand expertise, enabling organizations to pivot quickly and reduce risks when needed
How does an MSP assist digital transformation?
Digital transformation is no small task, but with the guidance of an MSP, shifting towards efficiency, agility and enhanced user experiences is easy. Though their exact function can vary from business to business, managed services providers can assist by handling infrastructure modernization, enhancing security, aligning technology investments with business goals, implementing automation or providing training to internal staff.
Take this real-world example of digital modernization aided by an MSP. CGI has a 10-year partnership with the Society for Human Resource Management (SHRM), with the goal of increasing its impact across its global membership base of more than 330,000 business professionals.
To accomplish this, our MSPs transformed their existing technology talent into one united, digital team responsible for planning and fulfilling end-to-end strategy and delivery. Our business consultants will continue to work closely with SHRM leadership to realize their holistic goal fully.
Examples of what digital transformation with MSPs looks like by industry:
- Healthcare: A shift towards patient-centric and data-driven care using remote patient monitoring, HIPAA compliance, electronic health records, workflow automation and staffing issues
- Finance: Moving away from siloed processes to integrate automated tools meant to enhance customer experience, such as AI-driven chatbots and secure cloud banking solutions
- Federal government: Focusing on modernizing legacy systems and improving constituent services with secure, digital-first and AI-managed platforms available for 24/7 assistance
- Retail: Merging physical and digital channels with IoT, AI and data analytics to personalize and protect customer shopping experiences, optimize inventory and streamline operations
- Manufacturing: Integrating advanced technologies across production, operations and the supply chain to reduce downtime and enable real-time decision making
Are there technological benefits from using an MSP?
With digital transformation comes a whole host of advanced technologies and ever-evolving regulations to understand. Managed services providers make navigating the complex changes simple. With years of experience in streamlining IT infrastructure and unmatched access to cutting-edge tools and software for each industry, MSPs can leverage AI, IoT and cloud computing to enhance your organization’s cybersecurity, prevent costly downtime and seamlessly scale efforts.
Post-digital transformation assistance with an MSP
Digital transformation isn’t a destination—it’s a continuous evolution. As your business continues to grow, MSPs will assist with the monitoring, upgrades and scalability you need. Whether it’s ensuring regulatory compliance or refining cloud services, managed services providers will work around the clock to continue your organization’s success.
Common MSP services:
- IT: Outsourcing day-to-day maintenance and management of enterprise tools and technology operations to ensure reliable performance and end-user support
- Security: Externalizing digital and cybersecurity measures to off-campus experts who provide around-the-clock monitoring
- Cloud: Offload the management of public, private, hybrid and multi-cloud native applications to improve scalability, control financials and maximize efficiencies
Why is CGI the best MSP option for digital transformation?
Between generating innovative ideas and developing strategies, the experts at CGI are ready to support you on your transformation journey. Together, we’ll define and implement digital strategies to meet business goals and help you realize your organization’s full potential. Our team blends a people-first approach with our comprehensive set of services and solutions to bring the very best options to your business, without adding complexity.
Team up with CGI for digital transformation
Forget everything you think you know about managed services providers. At CGI, we offer decades of experience and tailor every digital transformation plan to your unique company. Ready to get started? Connect with us today.
