Helping accelerate clients’ transformation into customer-centric digital organisations
Through industry expertise, emerging technologies, IP-based solutions and world-class contact centres, CGI helps clients become customer-centric organisations by driving omni-channel customer management while enhancing their enterprise functions.
CGI serves as a scalable partner that is expert at helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative services include:
Collections and billing
Customer care
Enterprise functions support (HR, finance, sales, facilities)
IT help desk (desktop, infrastructure, application support)
Quality, compliance and analysis
Sales enrollment, order processing and provisioning
Our
managed
payroll
service
enables
The
London
Institute
of
Banking
and
Finance
to
focus
on
its
core
business
of
educating
the
highly
skilled
workforce
that
maintains
the
UK’s
financial
services
...
We
can
offer
a
full
range
of
HR
processes
using
our
own
comprehensive
and
established
ePayfact
software
and
those
of
other
major
suppliers
to
whom
we
have
an
accredited
relationship.
...