Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending, budgets and investment plans. In 2020, we conducted in-person interviews with 61 client executives in the aviation, maritime, rail, post, logistics, public transport and vital transport infrastructure sectors, who indicate a continued focus on becoming digital. Interviews were conducted before and after the pandemic declaration by the World Health Organization (WHO) on March 11, 2020, providing unique insights into evolving priorities. We provide a short summary of some of these insights here.
Becoming a digital enterprise still dominates
|Once again this year, becoming digital organisations to meet customer expectations remains the most impactful trend. Investing in analytics to improve visibility of assets rises to become the second most impactful trend. Integrating transport services to become multi-modal emerges as the third top trend, followed by cybersecurity and adopting mobile technologies.||
2020 top trends by impact
Post-pandemic declaration trends show a rise in becoming digital
When comparing interviews before and after the pandemic declaration by the WHO on March 11, 2020, protecting through cybersecurity as a trend lessens in impact (-24%) while integrating transport services to become multi-modal (+26%) and becoming digital organisations (+22%) both rise.
Results from digital strategies are still low
This year, 88% of transportation, post and logistics executives report they have some form of a digital strategy in place. Only 18% are producing results from those digital strategies, however, this is 3 percentage points higher than in 2019. Additionally, 45% indicate they have an enterprise-wide strategy, but just 22% report their enterprise strategy extends to their external ecosystem.
Few cite having highly agile business models for digitisation
Only 15% of executives say their business model is highly agile (score of 8 or higher on a scale of 1 to 10 with 10 highest) when it comes to addressing digitisation, up 2 points from 2019.
Enabling innovation and reducing costs drive interest in substantial managed IT services
This year, we asked transportation, post and logistics executives to share why they use managed services and how they plan to leverage them. In 2020, 52% say they expect to leverage substantial managed services for IT applications in 3 years. The top reasons are shown here.
Top reasons to leverage substantial managed IT applications in 3 years
- Enable practical innovation to drive business value
- Reduce costs to redirect toward funding business priorities
Benchmarking clients’ satisfaction with their own IT organisation
(Scores from 1 to 10, with 10 most satisfied, showing 3 out of 10 available attributes)
For the third year, business and IT executives interviewed ranked their satisfaction with their own IT organisations based on the 10 key attributes of a world-class IT organisation. Business and IT leaders’ satisfaction levels have improved but remain low for some attributes with notable gaps. For instance, delivering IT projects on time and on budget and consistently introducing applicable innovations demonstrate the lowest average scores with significant gaps in satisfaction.
Learn more about the 2020 CGI Client Global Insights.
Learn more about CGI in Transportation and Logistics.
Speak with a CGI expert
To consult with one of our industry experts to learn more about client insights and CGI’s perspectives on business and technology trends, contact us.