CGI AIOps Nova

Complexity is rising – and traditional IT operations are under pressure

As organisations expand across hybrid and multi-cloud environments, operations inevitably become more complex and harder to manage.

Monitoring tools and data sources accumulate, security, compliance and governance requirements continue to evolve – and at the same time, organisations are expected to improve service quality while maintaining tighter control over cost and risk.

This often leaves operational teams working across fragmented systems, without a clear, consolidated view of performance or service health. Service desks face sustained volumes of alerts and incidents, while engineers devote valuable time to resolving recurring issues rather than strengthening resilience or driving improvement.

For leadership teams, the challenge extends beyond day-to-day operations. It becomes harder to gain confidence in service stability, predict risk exposure or clearly connect technical performance to business outcomes.

Together, these pressures mean the challenge is no longer simply maintaining uptime – but operating with greater intelligence, efficiency and control across the entire estate.

Transform your operations with CGI AIOps Nova

CGI AIOps Nova is an operational AI platform designed to bring intelligence and automation into the core of IT and managed services.

Rather than introducing another standalone monitoring tool, it provides a unifying operational layer across your existing estate. The platform integrates with current systems and data sources – ingesting signals from infrastructure, networks, cloud and applications – and correlates them in real time to create a single, contextual view of operational health.

It then applies intelligent event management, enrichment and automation to prioritise what matters, reduce noise and orchestrate appropriate responses. Over time, this establishes a continuously improving operational model – moving from reactive monitoring to intelligent, data-driven operations, without replacing your existing tools or investments.

Intelligent operations with measurable outcomes

CGI AIOps Nova turns predictive intelligence and automation into tangible results – lowering costs, strengthening resilience and improving experiences across your estate.

Lower cost and improve efficiency

Reduce the manual effort, duplicated tooling and reactive workloads that drive up operational costs. By automating repeatable tasks and optimising workflows, you can deliver more without expanding headcount.

With CGI AIOps Nova, efficiency is embedded into day-to-day operations – freeing teams to focus on higher-value work rather than repetitive incident handling, and contributing to more sustainable operations by reducing unnecessary processing and resource waste.

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Accelerate resolution and protect availability

By correlating events in real time and enriching incidents with contextual intelligence, the platform shortens triage cycles and reduces time to resolution.

The result is fewer service disruptions, improved availability and greater confidence in operational stability across your critical systems.

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Improve customer and employee experience

Reliable, stable services reduce disruption for end users. By preventing incidents and shortening outages, CGI AIOps Nova supports smoother digital experiences for customers and employees alike.

Improved availability protects productivity, strengthens user trust and reinforces your brand reputation.

Enable safe, governed self-healing

Automation improves consistency and responsiveness while allowing you to maintain appropriate oversight and control.

Repeatable incidents are resolved automatically through CGI AIOps Nova’s orchestrated workflows across automation platforms – with human-in-the-loop governance where required.

Strengthen cyber resilience and lifecycle governance

Continuous asset discovery and vulnerability integration surface configuration and end-of-life risks early. Remediation can be aligned to your structured change processes, strengthening compliance and reducing exposure.

This enables a more proactive and resilient operational posture across the estate.

CGI Service Desk customer experience dashboard on tablet

Translate operations into business insight

CGI AIOps Nova’s smart analytics and real time dashboards connect technical telemetry to business performance metrics, giving your leadership teams clearer visibility of service health, risk and improvement opportunities.

Operational data becomes actionable intelligence – enabling informed investment decisions, a continuous improvement cycle, and greater insight into resource efficiency and sustainability across your digital estate.

Proven at scale

70%

fewer auto-generated tickets from triggered events

20%

of operational events resolved without manual intervention

+70

client environments

Benefits across your environment

CGI AIOps Nova can be applied within service, infrastructure, cloud, security and governance domains – strengthening operational performance across your entire environment.

Service desk and digital workplace support

High ticket volumes and recurring incidents place sustained pressure on service desks. CGI AIOps Nova reduces alert noise through intelligent correlation and suppression, while enriching incidents with contextual data to support faster triage and resolution.

The result is fewer unnecessary tickets, improved first-line resolution and a more controlled, less reactive support environment. These capabilities are embedded within CGI’s own UK service desk and digital workplace operations, helping deliver consistent, high-quality end user support across distributed workforces.

Infrastructure and data centre environments

Physical and virtual infrastructure estates require consistent visibility and proactive management. CGI AIOps Nova unifies monitoring across servers, storage and core infrastructure components, while continuously identifying configuration and lifecycle risk.

Operational teams gain clearer insight into estate health, enabling earlier intervention and improved resilience across data centre and hosted environments.

Security and vulnerability management

Security risk is dynamic and context-dependent. CGI AIOps Nova ingests vulnerability data, assesses impact using configuration intelligence, and aligns remediation with change governance processes.

This supports proactive risk reduction, improved compliance posture and stronger lifecycle control across the estate.

Automated remediation and self-healing

Recurring incidents often follow predictable patterns. CGI AIOps Nova orchestrates safe, repeatable workflows across automation platforms to resolve these issues with minimal manual intervention.

Automation improves consistency, accelerates response and reduces reliance on reactive troubleshooting.

Service performance and business reporting

Operational data must translate into meaningful insight. CGI AIOps Nova connects telemetry to dashboards and key performance indicators, giving CIOs and service leaders a clearer view of performance, risk and improvement opportunities.

This way, technical health becomes business intelligence that supports strategic decision-making.

Network operations

Modern networks generate significant volumes of telemetry across distributed environments.

CGI AIOps Nova aggregates and correlates network signals in real time, identifying anomalies and supporting automated remediation where appropriate. This improves stability, reduces mean time to resolution and strengthens confidence in network performance across business-critical services.

Cloud and platform engineering

Hybrid and multi-cloud estates introduce complexity in visibility, automation and cost control. CGI AIOps Nova integrates across cloud platforms to provide consolidated observability, intelligent automation and optimisation insight.

This capability underpins services such as CGI Cloud Connect, enabling secure, scalable and efficient cloud operations without imposing proprietary lock-in.

Intelligent event management

High volumes of monitoring alerts can obscure genuine risk. CGI AIOps Nova correlates, de-duplicates and prioritises events across monitoring systems, ensuring operational teams focus only on meaningful incidents.

Noise is reduced, response is more targeted and operational clarity improves.

Configuration discovery and database optimisation

Accurate configuration data is foundational to effective operations. CGI AIOps Nova continuously discovers and enriches asset information, strengthening correlation accuracy and impact analysis.

This improves governance, supports change control and enhances overall operational visibility.

Operational command centre optimisation

Centralised monitoring environments rely on clarity and workflow efficiency. CGI AIOps Nova supports proactive monitoring, real time wallboards and automated workflows – including within CGI’s UK-based 24/7 digital command centre.

Command centre operations become more predictive, consistent and scalable across managed service environments.

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A proven, trusted approach to AI-driven operations

Designed for sovereignty

CGI AIOps Nova is platform-agnostic and fully containerised – integrating seamlessly with existing tools and environments without proprietary lock-in.

For organisations where jurisdictional control and compliance are critical, the platform is powered by CGI’s broader SovereignOps model, enabling UK data residency, encryption and full auditability.

CGI AIOps Nova does not exist as a standalone capability. It is embedded across our UK managed services suite – from our 5-star accredited service desk and digital workplace solutions, to CGI Cloud Connect, our 24/7 digital command centre, data centre operations, and beyond.

This means CGI AIOps Nova underpins live service delivery – not only in client environments, but across CGI’s own UK managed IT operations.

Explore our approach to SovereignOps

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From pilot to measurable impact

Adoption follows a structured, outcomes-led approach designed to reduce risk, demonstrate value early and support long-term optimisation.

You can begin with a targeted use case or focused pilot, proving measurable impact before scaling progressively across the estate using our structured 4-step approach: