How to prove the business value of your data and AI initiatives
2024-05-21 Our data and AI experts explore how organisations can successfully demonstrate the business value of their data and AI initiatives.
What does AI mean for leaders?
2024-05-13 How to scale AI’s impact and accelerate outcomes Cutting through the noise around AI: Where do we really stand? My conversations with industry executives about AI largely fall into two camps - those...
How ready are we to switch to the new AI driven way of working?
2024-02-29 Our head of AI in the UK takes a look ahead to 2024 in the world of AI. Deciding on a plan for AI can feel overwhelming right now. Russell discusses the areas he thinks AI can have real impact...
Is the future of contact centres bot or human?
2023-07-24 In this blog Cheryl discusses the future of contact centres and how they can utilise the new AI tech tools to the best advantage, while keeping humans in the loop.
How will Generative AI assist software development?
2023-07-21 Like many curious engineers, I have been playing with ChatGPT since late 2022, before it received widespread publicity, adoption, and notoriety. At recent Google IO and Microsoft Build conferences, both companies demonstrated products using Generative AI models to change how...
Why banking’s Conversational AI technology can bring real justice to all users of the Criminal Justice System
2022-11-18 What should the Criminal Justice System of tomorrow look like? And what can be done today to drive the change needed for it to become a reality? I want to end Digital Justice Week by urging people to be bold...
Why banking’s Conversational AI technology can bring real justice to all users of the Criminal Justice System
2022-11-18 What should the Criminal Justice System of tomorrow look like? And what can be done today to drive the change needed for it to become a reality? I want to end Digital Justice Week by urging people to be bold...
The Future of Housing Associations - Improving the tenant experience with automated digital interactions
2022-08-18 Our Conversational AI and Housing expert discusses how Housing Associations can improve the tenant experience by utilising automated digital interactions. With the cost of living at an all-time high and many tenants under increased pressure and stress, their relationship with...
The Future of Housing Associations - Improving the tenant experience with automated digital interactions
2022-08-18 Our Conversational AI and Housing expert discusses how Housing Associations can improve the tenant experience by utilising automated digital interactions. With the cost of living at an all-time high and many tenants under increased pressure and stress, their relationship with...