How to prove the business value of your data and AI initiatives
21 May 2024 Our data and AI experts explore how organisations can successfully demonstrate the business value of their data and AI initiatives.
What does AI mean for leaders?
13 May 2024 How to scale AI’s impact and accelerate outcomes Cutting through the noise around AI: Where do we really stand? My conversations with industry executives about AI largely fall into two camps - those...
How ready are we to switch to the new AI driven way of working?
29 February 2024 Our head of AI in the UK takes a look ahead to 2024 in the world of AI. Deciding on a plan for AI can feel overwhelming right now. Russell discusses the areas he thinks AI can have real impact...
Is the future of contact centres bot or human?
24 July 2023 In this blog Cheryl discusses the future of contact centres and how they can utilise the new AI tech tools to the best advantage, while keeping humans in the loop.
How will Generative AI assist software development?
21 July 2023 Like many curious engineers, I have been playing with ChatGPT since late 2022, before it received widespread publicity, adoption, and notoriety. At recent Google IO and Microsoft Build conferences, both companies demonstrated products using Generative AI models to change how...
Want to transforming your contact centre? Our four steps to success will help you understand where to start, how to assess what tech tools mix will best serve your organisation’s goals and where AI can play a role
Generative AI has created lots of excitement but there are also concerns about the rate of development. How do we manage and mitigate the risks that this new flavour of AI brings?