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Accelerating digitisation to reinvent for the future

Despite slow progress in producing results from their digitisation strategies, manufacturers felt increasing customer pressure due to the pandemic’s impacts on their business models. Optimising operations to save costs remains top of mind; however, a heightened focus on becoming digital to satisfy customer expectations and collaborate across traditional silos for growth will accelerate their digitisation journey.

Key findings from our conversations with 171 manufacturing executives in 2021 follow or you can download the PDF.

Top trends and industry priorities

Top trends
  1. Becoming digital organisations
  2. Digitisation for data integration
  3. Protecting through cyber security
Top business priorities
  1. Optimising operations
  2. Improving the customer experience
  3. Collaborating across traditional silos
Top IT priorities
  1. Digitising processes and integrating systems
  2. Driving IT modernisation of applications
  3. Protecting through cyber security

view environmental sustainability as highly core to creating value for customers
say consumer pressures impacted their approach to digitisation to a high degree
say they are producing results from their digital strategies

Among the 15% of manufacturing executives who report achieving results from their digital strategies, some common attributes emerge. The table below compares responses to questions from these digital leaders to those from executives whose organizations are still building or launching digital strategies. Learn more about the attributes of digital leaders.

Common attributes
of digital leaders

Executives producing results from digital strategies

Executives building or launching digital strategies

Are better at introducing applicable innovation 38% 24%
Modernise more of their applications 35% 28%
Migrate more solutions to the cloud 27% 18%
Use managed services and partners more 84% 74%


Manufacturing worker


Insights for Manufacturing

Download the CGI Voice of Our Clients research report.