Driving change for tenants, customers and communities

Housing associations play a critical role in our communities by providing accommodation and care to parts of the UK population in need of a home. However, they are under unprecedented pressure as new regulations place an increased focus on tenant satisfaction measures, and the drive to net zero is causing a rethink of supply chain relationships, managing housing stock and operational efficiency. 

At the current time, inflationary pressures are also stress-testing household incomes and driving arrears, bringing further challenges to housing associations

Property and construction organisations, are also facing a very challenging market; not only because heavily influenced by its cyclical nature but because of external factors, like inflation, salaries squeeze, increasing cost of raw materials and disruption to the supply chain.

Services and solutions for every phase of the journey

At CGI, we can help you future proof your business, improve customer and tenant experience, and increase agility to respond to rapid changes in demands and to reinvent service delivery models.

Our business consulting, systems integration and managed IT services, as well as expertise in IoT, CRM, data science, advanced analytics and automation will help you to identify the right investments to ensure scalable growth. We will work in partnership with you to improve the efficiency of your operations, better understand your customers and tenants and improve citizens’ lives.

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Smart places and connected communities

Local authorities across the UK are exploring how smart places and connected communities can improve the delivery of critical council services.

We're also playing a leading role in shaping and delivering smart places for clients across the UK and globally, offering a range of proven products and services which deliver return on investment against desired imperatives.

Our metro model

Building lasting local relationships is key to our metro model, enabling our members to work closely with our local authority clients wherever they are based.

This model also encompasses areas such as social value and skills development. Each of our 6,000 UK members is encouraged to nominate local causes and social value projects, often working on these community initiatives alongside teams from our clients. 

Our members also support our STEM programme, reaching out to local schools to help foster technical skills and inspire the next generation to follow a career in IT. We also offer Higher and Degree level apprenticeships alongside other technical career pathways.

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Trusted to help Taylor Wimpey adapt to changing times

We worked with Taylor Wimpey to help them transform into a truly digital workplace, with the flexibility and agility to support the business now and in the future.

Find out more