Delivering successful outcomes across sectors

In all sectors, our customers are facing increasing demands for frictionless and personalised experiences. Scaling capabilities and resources to meet these new demands requires innovation, and that’s where CGI Conversational AI practice really excels.

Our team of experts provide the strategy, systems, processes and tools you need to automate your conversational and intelligent automation capabilities. We empower you to provide human-level, effective conversational interactions and cross-channel experiences, faster, with consistent quality and deeper insight, all while reducing costs.

Clients leverage our unique conversational design framework to meet increased sales and customer service expectations and address industry-specific needs in every sector:

Provide secure and simple-to-use self-service channels for 24-hour banking enquiries.
Direct vital information to people in emergency areas, using interactive messaging to gather information from those impacted and handle enquiries quickly and sensitively.
Reduce unnecessary wait times by providing citizens opportunities to get the right help at the right time.
Engage with potential online customers while they’re browsing, with contextually-relevant suggestions to convert browsers into buyers.
Improve health and safety at home by identifying and preventing issues before they occur.
Increase predictive maintenance, reduce costs by monitoring both requests and assets in real-time.
Provide real-time support for travellers that allows them to stay on track with the best journey for them.
Improve health and wellbeing through better on-boarding and support systems.
 

Foundations of a great bot podcasts

Hear from our Conversational AI experts as they explore various topics that form the foundations of building a great bot. Cheryl, Adam, Chidi and Kate explore why Conversational AI is important, how to build a great bot, the challenges of bot development, and how to avoid building a bad bot.

Conversational AI brochure

In a digital society people are connected 24/7 and expect to do what they want. Our Conversational AI practice provides the strategy, systems, processes and tools you need to automate communications and provide human-like conversational interactions while reducing costs.

 

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Solving customer contact centre challenges with Conversational AI - Whitepaper

This whitepaper examines the future of contact centres - how can Conversational AI help transform them from a necessary cost to a revenue generator for the business.

 

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