Customer expectations of how quickly and effectively their queries or complaints are dealt with have increased, but in some cases digital contact channels fall short in dealing with the variety of scenarios presented to them.

Following our earlier discussions about elements of great bot design and the challenges of bot development our experts Cheryl Allebrand and Chidi Akurunwa now explore how to ensure frustration-free interactions for customers by building connections that give the bot access to the right information at the right time.

If you're interested in finding out more about how conversational AI can work for your organisation please contact any of our CAI experts directly via their profile links below.