Making customers feel like they’re engaging with a real person rather than a bot is primarily a product of skilful design.

In this new podcast, the first in our series about what goes into making a great bot, our experts Cheryl Allebrand and Chidi Akurunwa discuss why design seems to be the most overlooked part of Conversational AI. Find out why design is as important as technology and discover a bot design hack that businesses can use to improve the total user experience.

If you would be interested in finding out more about how Conversational AI can work for your organisation please contact any of our CAI experts directly via their profile links below.

And check out the next podcast in this series focusing on the challenges of bot development.