It is the workforce that keeps the wheels of any organisation turning. So, when business changes are on the horizon, providing staff with all the help and support they need to adapt quickly is a major priority.

When Taylor Wimpey decided to move all its regional business units to a new customer relationship management (CRM) system, the company wanted a partner with the knowledge and skills to ensure staff were fully prepared for the new ways of engaging with their customers.


With our strong pre-existing partnership with Taylor Wimpey and our experience in business change management, our teams had the expertise to help the employees from 23 regional businesses transfer seamlessly to new ways of working.


Key benefits:

  • 23 regional business units ready to adopt a new CRM system
  • 1,250 staff helped to adapt to new ways of working
  • Local change network including subject matter experts and champions enabled to support team members from four different professional groups across the regional businesses​​​​​​​