Customer expectations are rising – shaped by seamless, digital-first experiences. To stay ahead, organisations need more than traditional service models. They need intelligent, agile, customer-centric contact centres that deliver value across the customer lifecycle.
At CGI, we help clients transform their contact centre and customer experience strategies – combining automation, AI, workforce optimisation and deep industry insight to deliver measurable outcomes.
Modernise your customer experience with confidence
Our Advisory Services are built to support end-to-end transformation – from strategic planning to technology enablement and continuous operational excellence.
We focus on the outcomes that matter most to you: better experiences, stronger performance and lasting value. We bring:
- Practical expertise from leaders who’ve run and transformed contact centres at scale – including our own 5-star accredited CGI UK service desk
- Vendor-agnostic advice focused on outcomes, not products
- Proven frameworks and performance models tailored to your sector
- Access to CGI’s global capabilities in AI, automation and digital delivery.
What we help you achieve
- AI-enabled, omni-channel operations built around your customers
- Optimised journeys that reduce service costs and increase satisfaction
- More empowered agents through smarter workforce tools
- Independent tech guidance for future-ready contact centres
- Continuous service improvement backed by data and insight.
How we work with you
We bring a collaborative, insight-led approach to every engagement. Whether you're redefining customer experience strategy or scaling automation, we tailor our support to your goals – helping you move from discovery to delivery with measurable success.
Ready to deliver outcomes-focused transformation for your customers?
Explore our full range of contact centre and customer experience advisory services – and the benefits they’ll deliver to your operations, employees and customers:
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