CGI’s Insights to Action Report presents the global insights and perspectives we gain from listening to our clients, and showcases the innovative work we are doing to support them in becoming digital enterprises. Customer and citizen demand for new digital services continues to shape our clients’ priorities and key initiatives for becoming digital. At the same time, technology no longer just enables change; it drives it. Given this, technology is moving from being a support function to being core to clients’ business and operations. Yet, as technology becomes more important, humans continue to be the key asset.